Frequently Asked Questions (FAQ)
1. What is included in the Audio-Guided Tour Kit?
The Basic Package includes an audio guide covering over 50 rooms, a map of the palace and gardens, commentary on key artworks, historical context, and expert tips. The Premium Package adds exclusive audio content, virtual historical reconstructions, complimentary headphones, and a bonus guide for the Trianon Palaces and Marie Antoinette’s Estate.
2. How do I access the audio guide?
The audio guide is available via a downloadable app or a preloaded device provided at the start of your tour. Instructions for use will be shared upon purchase.
3. Are the audio guides available in multiple languages?
Yes, the audio guide is offered in several languages, including English, French, Spanish, German, and more. You can select your preferred language when purchasing or downloading the guide.
4. Do I need internet access to use the audio guide?
No, once the audio guide is downloaded, it works offline. If you’re using a preloaded device, it’s already set up for offline use.
5. Can I upgrade to the Premium Package after purchasing the Basic Package?
Yes, you can upgrade by paying the difference in price. Visit our customer service desk or follow the instructions in your confirmation email to upgrade.
6. Is the Audio-Guided Tour Kit suitable for children?
Absolutely! The audio guide includes engaging content for all ages. Children will love the storytelling and fun facts tailored to younger listeners.
7. How long does the tour take?
The self-guided tour is flexible and can be tailored to your schedule. On average, visitors spend 2–4 hours exploring the palace and gardens.
8. Can I use my own headphones?
Yes, you can use your own headphones. However, complimentary headphones are included in the Premium Package for optimal audio quality.
9. What happens if I encounter technical issues with the guide?
Our support team is available to assist with any technical problems. Contact information will be provided at the start of your tour.
10. Is the Audio-Guided Tour Kit refundable?
Refunds are available if the kit is unused and returned in its original condition. For digital downloads, refunds are issued only if the content is inaccessible due to technical errors.